Shipping

Click and Collect

Please bring your order confirmation, valid photo I.D and a utility bill with your address when you come to collect your order. 

Collection is available 11am-5pm Mon-Fri.

You can contact us on 01202 290992 to confirm a collection time.

Delivery

All Richmond Classics orders will be shipped via DPD Local Next working day delivery or Royal Mail depending on the the end destination. 

All orders use a signed for and tracked delivery service for security purposes. Once your order is dispatched you will receive an email with the relevant tracking details.

For any questions please contact our client services department by visiting our Contact Us page

Delivery	Location	Details	Charge
Click & Collect	Bournemouth	In Store	FREE
DPD Local	UK	Next Working Day	FREE (With a spend over £200)
DPD Local	UK	Next Working Day	£4.99 (Order under £200)
DHL Express	Europe	1-2 days	£16.99
DHL Express	International	2-3 days	£24.99

 

All orders placed before 12:00 GMT (Monday - Friday), will be processed and dispatched the same working day. Any orders placed after this time are processed and dispatched the following working day (I.E if ordered after 12:00 GMT Friday your order will be dispatched Monday). Any orders dispatched on a Friday will arrive the next working day (Monday). Any orders placed over a UK Bank Holiday weekend will be dispatched the next working day (Tuesday) and arrive the following day (Wednesday).

European & International Deliveries

All international deliveries will be shipped via Royal Mail tracked Service. Please note international deliveries will not arrive next working day. Please see Customs and Duties below if you are a customer outside the UK. Richmond Classics will NOT be responsible for the costs associated with returns outside of the UK. We recommend returning your goods using an insured and traceable shipping courier. We are not responsible for shipping or import fees associated with the return.

Please Note

Some rural addresses may take longer for delivery and incur extra charges. You will be contacted by our Customer Services Department should your delivery address be within this category.

During periods of increased demand delays in delivery may occur. This includes but is not limited to new product launch dates. You will be contacted by our Customer Services Department should your delivery be affected.

Customs and Duties

You the buyer are responsible for any VAT, duty, taxes, handling fees, customs clearance charges etc required by your country for importing goods. Richmond Classics does not collect these beforehand, we cannot give you an estimate of the cost as charges vary from country to country. Please speak to your local postal or customs office for more information.